Privcy & Cancellation Policy

Last updated: 2.4.2026
At SW Wellbeing, we are committed to protecting your privacy and handling your personal information with care, confidentiality, and respect. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or get in touch with us.

We may collect and process the following information:
Contact details – such as your name, email address, and phone number when you make an enquiry
Appointment information – including booking details and availability preferences
Website usage data – such as IP address, browser type, and pages visited
Voluntary information – any details you choose to share via contact forms or email

We only collect information that is necessary to provide our services and respond to your enquiries

How We Use Your Information

We use your data to:

Respond to enquiries and communicate with you
Arrange and manage appointments
Improve our website and services
Maintain the security and functionality of our systems

We do not use your information for unsolicited marketing.

We understand the importance of privacy in this sector. Any information you share with us is treated with strict confidentiality.

We will never share your personal information with third parties unless:

You have given clear consent
It is required by law
There is a serious risk of harm to you or others
Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – when you contact us or request information
Legitimate interest – to respond to enquiries and manage our services
Legal obligation – where required by law
Data Storage and Security

We take appropriate measures to protect your data, including:

Secure hosting and encrypted connections (SSL)
Restricted access to personal information
Regular system updates and monitoring

Your information is only kept for as long as necessary to fulfil the purpose it was collected for.

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may use trusted third-party services (such as booking systems or analytics tools). These providers are required to handle your data securely and in accordance with data protection laws.

At SW Wellbeing, we understand that plans can change. We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.

Cancellations made with less than 24 hours’ notice may be subject to the full session fee
Missed appointments (non-attendance) may also be charged in full
Where possible, we will always try to offer an alternative appointment time

This policy ensures that appointment times can be offered fairly to all clients.

Changes to This Policy

SW Wellbeing may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.